A customer gets their new cell phone set up with remote, contactless help from Rogers Pro On-the-Go.

Rogers Pro On‑the‑Go

Order a new phone and have it delivered as soon as today*, with contactless delivery and remote set-up support – for free!

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Don't wait for your new phone

With Rogers Pro On-the-GoTM, your brand new phone is delivered to your door as soon as the same day of ordering*, with contactless delivery.

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You pick the time & place

Whether you’re at home or at work, a Rogers Pro will deliver your phone with contactless delivery anywhere within the area covered by this service.

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As much or as little help as you need

We’ll offer remote set-up support through phone or video chat to get your apps, contacts, etc. onto your new phone. Plus, we’ll provide helpful tips and tricks.

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All of your essentials

We will bring phone cases and chargers, as well as our most popular accessories and connected devices, for you to purchase during your appointment. Plus, you can get them all for $0 down and 0% interest!

How it works

Order your new phone online or through the Customer Solution Centre and a Rogers Pro will deliver your new phone as soon as today* with contactless delivery, anywhere within the area covered by this service for free! Plus, they’ll offer remote set-up for your phone so it’s tailored to your needs at no extra cost.

Currently, this free service is available in the Greater Toronto Area, Ottawa, select parts of southwestern Ontario, Calgary, Edmonton and Greater Vancouver. This service will roll out to other major cities across Canada throughout 2020.

Rogers Pro On‑the‑Go: TSC host's experience Rogers Pro On‑the‑Go

TSC host's experience

Rogers Pro On‑the‑Go: How it works Rogers Pro On‑the‑Go

How it works

Pro On-the-Go has some updates regarding the COVID-19 virus

COVID-19 Update

As part of our ongoing effort to keep our communities, customers and employees safe during COVID-19, we will be suspending in-person set-ups. Customers can continue to get their phone as soon as the same day and personal 1:1 support, but through contactless delivery and immediate remote set-up support via video call from their Rogers Pro.

On arriving at your location, the Rogers Pro will set your package down at your door and stay a safe distance away while you pick it up. As always, we are following recommended best practices – putting in place advanced sanitizing procedures and increasing the frequency of cleaning our facilities, vehicles and devices.

Available now for new and existing Rogers customers!

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Get your new phone, as soon as today

With Rogers Pro On-the-GoTM, a Pro will bring your phone with contactless delivery and remote set-up support.   Learn More  ›

What customers are saying

Rogers Pro-On-the-Go customers share their experiences about the service they received.

Jeremy from Ontario:

“The Pro was on time, extremely knowledgeable, very helpful and really friendly. This service is a fantastic idea and perfect for the world we live in now.”

Bernice from BC:

“You don't have to leave the comforts of your home to get a new phone. That's the best part! Very personable service. No distractions!”

Derek from BC:

“I needed a phone immediately and it was there within hours! The Pro was knowledgeable and made this experience excellent.”

Terms and Conditions

Offer available for a limited time only, or while supplies last, and subject to change without notice. A Setup Service Fee of $40 per line applies to setup your device and related services. If you require device setup in-store thereafter, a $40 Setup Service Fee will apply. Early cancellation fees apply. Taxes extra.

  1. 0% APR on approved credit with a device financing agreement (DFA) and a Rogers Infinite plan. DFA based on full price plus applicable taxes (excluding promo credits, if applicable, which are applied monthly on your bill for as long as your DFA is in place); if your DFA is terminated and or if your wireless plan is cancelled your outstanding financing balance becomes due. The promo credit (if applicable) will end in both cases. A security deposit of up to $450 may be required.
  2. Greater Toronto Area & southwestern Ontario: The service is available Monday through Saturday from 8:00 a.m. to 8:00 p.m. and on Sunday from 10:00 a.m. to 8:00 p.m. (excluding statutory holidays) unless otherwise specified. Appointment times are subject to Rogers Pro appointment availability.
  3. Ottawa, Vancouver, Calgary & Edmonton: The service is available 7 days a week from 10:00 a.m. to 8:00 p.m. (excluding statutory holidays) unless otherwise specified. Appointment times are subject to Rogers Pro appointment availability.