Return Policy

What items are eligible for return and exchanges?

We want you to love your purchase. If for any reason you don't, we're happy to accept your return within 30 days of the date you received the item. We will provide you with a full refund of the item's purchase price, less applicable return shipping charges. We do not refund original shipping costs.

To qualify for a refund, your returned item must be received at TSC within 30 days of receipt, in the original packaging, with all parts and in the same condition as you initially received it.

Certain items may be subject to additional restrictions on return/exchange as noted on the tag, packing slip or posted online. Items received by us that are ineligible for return and items received after the allowable return period will not be processed and may be returned to you at your cost.

Restrictions

New! We have updated our Return Policy. "Clearance Price Final Sale" items are now final sale and will not be eligible for returns or exchange.

Health and Beauty and other consumable products can be returned within 30 days of receiving them only after reasonable trial of the product. For example, empty jars or bottles will not be accepted as a returned item.

Intimate items of a personal nature are final sale. Once you receive this product it cannot be returned or exchanged.

Fashion and Jewellery items may be tried on for size and fit only, and must not otherwise be worn. We do not accept returns if the item was initially shipped with a "Do Not Remove" tag and the tag has been removed.

Music, Movie & Software returns are processed for unopened products only! You may have inputted certain personal information in items purchased from TSC such as computers, laptops, tablets and other technology products. Ensure that you have removed any personal information from an item before returning it to TSC. This may require you to complete a master reset or remove any passcodes or account locks from the device. TSC disclaims any and all liability for any items that are returned containing personal information.

Final Sale Items

All "Clearance Price Final Sale" items and "Last Chance Price Final Sale" items are final sale. We do not accept returns or exchanges of any items sold as "Clearance Price Final Sale" or "Last Chance Price Final Sale". These items will be clearly noted as such on your Order Summary.

Refunds

Please allow up to 5 business days from the date your package is received at TSC for us to process your refund. Typically, your refund will be processed in the same form of payment originally used for your purchase, however, in some cases your refund may be processed in the form of a cheque. You can check the status of your return account at TSC.ca/MyAccount.

Exchanges

If you would like to exchange your purchase for the same item in a different size or colour, please contact our Customer Care Centre at 1-888-2020-888 within 30 days of receiving the item to make arrangements for exchanges – exchanges are not permitted after 30 days. Items must be in the original packaging, with all parts and in the same condition as you initially received it. Items received by us that are ineligible for exchange, and items received after the allowable exchange period, will not be processed and may be returned to you at your cost.

If you would like to return an item because we made an error, return shipping charges will be waived. You may return it in accordance with our return policy and then call Customer Care at 1-888-2020-888.

Return Instructions

How do I return an item to TSC?

If you have a printer at home, the easiest way to return your item to us is by generating a return label online. Here's how:

  1. Sign into your account at TSC.ca/signin
  2. On the My Account hub page, click on ‘ORDER STATUS’ and find your order
  3. Click on ‘VIEW DETAILS’
  4. Click on ‘RETURN ITEM(S)’ for items you want to return
  5. Select the item(s) and provide a reason for return
  6. Review and generate the label
  7. Print the label and affix it with tape to the package being returned

Please note: Some items require you to contact our call centre to initiate a return or refer to the instructions provided in the package that was delivered to you.

If you prefer, you can make your own arrangements with Canada Post or a courier company using their shipping label, and pay the shipper directly upfront. Please send your return to the address below. Please note that C.O.D. (Cash On Delivery) deliveries will not be accepted:

GATEWAY COMMERCIAL RETURNS, TSC, 4567 DIXIE ROAD, MISSISSAUGA ON M0R 1T0


What if I'm unable to retrieve a returns label online?

If you do not have a printer, a TSC web account, or a computer, please call us at 1-888-2020-888 for assistance.

How long will it take to process a refund?

Please allow up to 5 business days from the date your package is received by TSC.

Your refund will be processed in the same form of payment originally used for your purchase. However, in some cases your refund may be processed in the form of a cheque. You can check the status of your return through your account at TSC.ca/MyAccount.

What is the cost to return an item?

Standard return shipping charges apply to return items to TSC unless the item was damaged or broken upon receipt or the wrong item was delivered.

Return shipping fees are based upon the item's shipping weight which is usually the same as the item's actual weight, unless the item and packaging is large or bulky, in which case an additional premium is added. For large or bulky items, typically 1 cubic foot is equivalent to 10 lbs shipping weight.

Return Shipping Charges per item:

Item Shipping Weight Rate Per Item
Under 10 lbs $6.99
10 to 25 lbs $15
Over 25 lbs $25

What if I'm unable to return an item myself because it's too large?

If you're unable to return a heavy or large item yourself, please call us at 1-888-2020-888 and we will arrange a return of your purchase. This applies to large items such as fitness equipment, big screen televisions, etc.

Can I return an item in person?

We do not accept in-person returns.

Recall Notices

Safety Recall Notice: Vitamix Ascent® and Venturist™ Series 8-ounce and 20-ounce blending containers.

Please click here for the safety recall notice (PDF).


Safety Recall Notice: KitchenAid Electric Variable Temperature Kettle (item number 557226).

Recall Notice

If you have any additional questions, you can contact us through our Customer Care Centre: 1-888-2020-888, or visit us via our website on live chat: https://www.tsc.ca, or by email at customerservice@theshoppingchannel.com.

If you have any questions or concerns regarding our policies and/or practices, please review the Terms and Conditions on our website.

Returns FAQ

Why are Clearance Price items changed to no return or exchanges?

When TSC puts items on Clearance or Final Sale Price, you're receiving an excellent deal. These items are considered final sale and we don't accept returns or exchanges. At the time of purchase, you'll be notified if your item is on Clearance or Final Sale Price.